Boiler Service & Gas Safety – FAQs

Answers to the most common questions about boiler servicing, gas safety checks, and landlord CP12 certificates.

Clear, straightforward information – no jargon, just what you need to know before booking.

Call for Urgent Boiler Help

079 2565 3440

Frequently Asked Questions

Quick answers to the most common questions about boiler servicing, landlord gas safety certificates (CP12), and small repairs across Belfast and surrounding areas.

If you don’t see your question here, just call or text.

01

General Questions

Which areas do you cover?

Belfast, Holywood, Bangor, Dundonald, Lisburn, Newtownards, and Carryduff. If you’re nearby, just ask – I can usually help.

What are your working hours?

Monday to Friday, 9am–5pm. Out-of-hours visits can be arranged for urgent jobs or for special circumstances.

Are you Gas Safe registered?

Yes – Gas Safe No. 670641. All certificates and reports include my registration details.

Do you provide digital paperwork?

Yes. Service reports and CP12 certificates are emailed to you the same day.

How do I pay?

Bank transfer, or cash on completion. Digital invoices and receipts are provided.

Do you fit customer-supplied parts?

Normally no. For safety and warranty reasons, I supply and fit genuine manufacturer parts only.

What’s your cancellation policy?

Please give at least 24 hours’ notice. Same-day cancellations may be charged to cover travel time.

02

Services Info

What does a boiler service include?

Flue-gas analysis, gas rate, safety and seal checks, burner and condensate inspection, cleaning as needed, and a service report with readings.

How long does a service take?

Usually 30–60 minutes if the boiler is accessible and in good condition.

How much is a boiler service?

Fixed pricing for Belfast postcodes – any additional parts or repairs are agreed before work begins.

Do you service all boiler brands?

Yes – Worcester, Vaillant, Baxi, Ideal, Glow-worm and others.

Do you carry out landlord gas safety checks (CP12)?

Yes. I can check one appliance or multiple, and issue a digital CP12 certificate the same day.

What happens if my boiler fails the safety check?

I’ll explain the issue, make it safe, and quote for repair. Unsafe appliances are never left in use.

Can you balance radiators or fix cold rooms?

Yes – I can bleed and balance radiators, check pumps and valves, and improve system efficiency.

Will a service fix an existing fault?

A service is preventative. If you already have a fault, I can diagnose and quote while on site.

Are parts guaranteed?

Genuine parts come with manufacturer warranty. My workmanship is covered for 12 months on like-for-like faults.

03

Emergency Questions

My boiler has stopped – what can I check first?

Check pressure is around 1.0–1.5 bar when cold, reset the boiler once, and make sure it has power.
If it still fails, get in touch.

What pressure should my boiler run at?

Around 1.0–1.5 bar when cold. If it keeps dropping, there may be a leak or expansion vessel issue.

My boiler is leaking – is it safe?

Turn off the boiler and isolate the cold feed if possible. Catch any drips in a tray and call me for advice.

I can smell gas – what should I do?

Turn off the gas at the meter, open windows, avoid electrical switches or flames, leave the property, and call Phoenix emergency on 0800 002 001 (Gas Emergency Service). Once safe, contact me.

Do you offer same-day repairs?

If I’m working locally and can fit you in, yes. Otherwise I’ll offer the soonest available slot and safety advice meanwhile.

Book a Service or Repair

I offer fast response for gas boiler breakdowns, repairs, and emergency call-outs across Belfast.

079 2565 3440