Callout & Diagnostics Policy

Straightforward pricing for Gas and Oil heating systems.

At DT Boiler Services, I keep things simple. A call-out is sometimes the only safe way to diagnose a fault properly – whether it’s a gas boiler, oil boiler, heating issue, or hot water problem.

This page explains exactly what you’re paying for, so there are no surprises.

What Your Call-Out Covers

Your call-out fee includes:

  • Time and professional expertise
  • Travel to your property
  • The first hour on site
  • Full diagnostic testing
  • Gas Safe safety checks
  • Use of tools, meters, and equipment

This applies to both Gas and Oil systems.

You’re paying for the visit, the knowledge, and the diagnostics – not how complicated the fix turns out to be.

If the Fault Is Fixed Within the Hour

If the problem is diagnosed and sorted within the first hour, you only pay the call-out fee.

No extra labour charge.

Many common issues fall into this bracket:

  • Gas boiler ignition faults
  • Low pressure / no heating
  • Faulty sensors
  • Stuck valves
  • Oil boiler lockouts
  • Tripped photocells
  • Minor electrical faults
  • etc.

If More Work or Parts Are Needed

If the repair requires:

  • Extra labour
  • Replacement parts
  • Specialist work
  • Oil line repairs
  • Gas boiler components
  • Safety-critical parts

The engineer will:

  1. Explain the problem in plain English
  2. Give you a fixed price or estimate
  3. Get your approval before starting anything

Repairs and parts are charged separately from the call-out fee.
You’ll never be charged twice for the same visit.

No hidden fees. No work done without your say-so.

Gas Safety & Oil Safety Standards

Work is carried out to the same standard every time – whether it’s a full breakdown or a quick fix.

Gas systems include:

  • Gas Safe checks
  • Combustion analysis
  • Ventilation checks
  • Flue safety
  • Appliance safety lockouts
  • Burner/ignition testing

Oil systems include:

  • Burner diagnostics
  • Photocell and electrode checks
  • Oil pressure & pump checks
  • Oil line safety
  • Hose inspection
  • Fire valve checks
  • Combustion analysis

Safety isn’t optional – it’s part of every call-out.

Why Simple Fixes Still Cost a Call-Out Fee

A “quick fix” still involves:

  • Setting aside time
  • Travelling to the property
  • Running combustion/safety checks
  • Using diagnostic gear
  • Making sure the appliance is safe to run

You’re not paying for how long the screwdriver is in an engineers hand.
You’re paying for a trained, insured professional to attend, diagnose, and keep your system safe.

Evening, Weekend & Emergency Call-Outs

Out-of-hours call-outs (evenings, weekends, urgent requests) use a higher rate.
This covers extended working hours, travel, and immediate availability.

Upfront, Honest, Transparent

My pricing is simple:

  • Clear call-out fee
  • No hidden extras
  • No pressure tactics
  • No work carried out without your approval

If you want a reliable, straight-talking Gas Safe / Oil boiler engineer, you’re in the right place.

Questions Before Booking?

If you’re unsure what you need or want advice before booking, just ask.
I’ll point you in the right direction without trying to sell you anything.

📞 079 2565 3440
📩 [email protected]